HOUSTON TEXAS’ PREMIER PET RESORT

FAQ

Our Hours

CHECK-IN


Begins at 1pm Mon – Sat. Pets arriving before check-in are welcome with no extra fees; however, your pet may have to wait in a holding area until their room is ready.


CHECK-OUT


Your pet may stay in his boarding enclosure until 1pm the day he is scheduled to depart. To avoid another day rate, you should pick your pet up before 1pm Mon – Sat. Additional charges apply after that time, unless your pet has requested a bath or groom.


* If you need to pick up your pet before or after our scheduled lobby times, you can make special arrangements to do so. The fee for this service is $45 and is subject to staff availability.


SUNDAYS


(The kennel is not open for tours on Sundays.)


We are closed on Sundays; however, as a courtesy to our clients, we allow boarding guests to be picked up from 3pm–5pm (except holiday weekends). A full day’s board will be charged for guests picked up on Sunday, unless a bath or groom is requested.


OFFICE HOURS


Monday – Friday: 6:30am–7pm

Saturday: 8am–5pm

Sunday: Closed (courtesy hours from 3pm–5pm)


  • Can we schedule a tour?

    We welcome visitors and understand that as good pet parents, you should meet the people who will care for your pet and see where they will stay and play. This will ensure that you are comfortable when leaving them at ABC Pet Resort & Spa. No appointment is necessary for a tour, but we prefer that you come between the hours of 10am and 4pm, Monday through Saturday.

  • Can I bring my pet’s own food?

    We are excited to serve only premium quality pet food for your pet to satisfy their pallet with beef, chicken, or fish varieties. If your dog is on a special diet or doesn’t switch foods easily, we will be happy to prepare your food at no additional cost. If your pet is on a special diet and would like us to feed your own pet’s food, we’ll prepare it at no additional cost. Please put it in zip–lock baggies by portions. All pets are fed according to their own home schedule, whether it’s once, twice or three times daily. Meals will be served in Kleanbowls, which are stylish stainless steel bowls with eco-friendly liners that provide a healthier feeding experience.

  • What are you vaccine requirements?

    ABC Pet Resort & Spa does not require specific vaccines. Instead, we honor each veterinarian’s guidelines for our customer’s pet. Your pet must be current with vaccinations according to your veterinarian’s protocol; however, we strongly recommend that your pet is vaccinated for Canine Influenza. If you have any questions regarding our policy, please give us a call before bringing your pet to ABC Pet Resort & Spa, and we’ll be glad to discuss it with you.


    Suggested vaccinations:


    Dogs

    • Rabies
    • DHLP
    • Parvo
    • Bordetella
    • Canine Influenza
    • Healthy Fecal Exam

    Cats

    • Rabies
    • FVR

  • Can we bring bedding or toys from home?

    We provide bedding for all our guests; however, if you want to supply your own, please make sure it can be laundered and is small enough to fit in a washing machine. We encourage you to bring items such as a towel, a small blanket or even an item of your clothing to help make your pet feel more relaxed. Toys are welcome; however, we don’t accept rope toys due to the chance of their unraveling which can cause choking.

  • Do you administer medications?

    Our staff will give any oral or topical medication with an additional charge of $2 per medication. However, we do not administer subcutaneous injections.

  • Is the health care warranty program mandatory?

    Yes, there is a $12.00 charge per visit (not daily), for each dog for coverage.  Some restrictions apply.

  • Do you charge extra during the holidays?

    There is a Holiday Fee of $15/day (charged on the day of holiday only).

  • Do you have a flea policy?

    Yes. If your pet is found to have fleas, we provide an entry flea bath starting at $35 (mandatory if fleas present).